Belam-Riga SIA upgrades Avaya Aura Contact Center real-time reporting for a bank with Grey-Space Discover
Belam-Riga SIA, a leading Unified Communications and Contact Center system integrator from the Baltics, has successfully modernized the Avaya Aura Contact Center (AACC) real-time reporting at one of their banking customers with an Avaya-certified partner solution.
Grey-Space Discover is a web-based solution that delivers powerful, modern wallboards for teams in the office, at home, or on the move with fast data refresh and no installs. The solution runs literally on any modern web-browsers, no matter what device is used.
The bank benefited from improved visibility, productivity, as well as data availability with the new reporting solution. The bank’s contact center managers and employees praised the intuitive features of Grey-Space Discover. The new solution has enabled them to monitor and optimize their contact center performance in real-time, as well as to provide better decision-making for the business.
